Q: Are you factory or trading company?
A: We are factory focus on designing, manufacturing, assembling, installing and debugging various types of filling machines, capping machines and labeling machines since 2003.
Q: Can you send a video showing how your machine works?
A: Certainly, we have made all our machine's video.
Q: Do you make test before shipment?
A: We always test machine fully and make sure it works smoothly before shipment.
Q: What is the term of payment and trade terms?
A: We accept T/T, Western Union, MoneyGram, Alibaba Trade Assurance payments.
Trade Term : EXW,FOB,CIF,CNF.
Q: What's the MOQ and warranty?
A: There is no MOQ , welcome to order, we promise 12 month warranty .
Q: What kind of package for shipping?
A: Use the basic stretch film wrap around the whole machine,and packed with exported wooden case , also can be according to your requirements.
Q: If machine is out of waranty year, What can we do if any parts broken?
A: We offer machine all life service, if any spare parts were broken after one year , the customers can buy the spare parts in local market or buy from suppliers, we can send spare parts to customers in 24 hours. And all of our machine components parts are original from world famouse brand, it is easy to find in the local.
Q: What is your warranty?
A: We gurantee the machines one year. In the guarantee year, any spare parts were broken due to VKPAK quality issue, the spare parts will be supplied free for customers, customer need to pay the freight cost if the parcel weight more than 500gram.The easy wearing out spare parts are not in the warranty terms, such as O rings, belts which will be supplied with the machine for one year using.